Cancelling a subscription
You can cancel from Account settings through the Stripe billing portal. Unless checkout states otherwise, cancellation stops the next renewal and access continues until the end of the already paid billing period.
EU withdrawal rights
Consumers who buy a service online in the EU generally have 14 days from the contract date to withdraw, subject to statutory exceptions. To exercise that right, send an unambiguous request to the legal contact with the account email and purchase reference.
Immediate service and digital content
If you ask for service to begin during the withdrawal period, the law may permit a proportionate charge for service already supplied. A digital-content exception applies only where the legal conditions are met, including the required express consent and acknowledgement. Mandatory rights are never excluded by this policy.
One-time credit purchases
Requests concerning one-time credit purchases are assessed under applicable mandatory law and the amount already consumed. Credits already used for provider calls cannot be treated as unused. Duplicate charges, unauthorized payments, or credits not delivered should be reported promptly.
Refund requests
Contact support with the account email, Stripe receipt or invoice reference, purchase date, and reason. Approved refunds are returned to the original payment method; bank and card processing times are outside Architect's control.